As a longtime TD Bank customer, I can't dispute that I love their pens and how convenient are those coin counters? Obviously, I know exactly what makes a great bank and am super qualified to discuss it (ha!). Luckily, we have an actual expert who can.
In Banking on America: How TD Bank Rose to the Top and Took 
on the U.S.A. Howard Green discusses how TD Bank, an iconic Canadian company, has outshone its American counterparts and is now taking over their world.
TD Bank began as The Bank of Toronto, and was started by a group of flour millers and grain dealers. In the 1950s former CEO Keith Gray spent his days filling inkwells and packing revolvers for protection in rural Ontario. Today CEO, Ed Clark, oversees more than half a trillion dollars in assets, 74,000 employees and 10 million Internet customers (no pressure).
Check out this video where Howard Green discusses exactly how this bank has grown to be so successful.
– Annie